Hilton Cincinnati Netherland Plaza has been named Hilton Hotels and Resorts’ No. 1 Food and Beverage Hotel in the USA for the fourth consecutive year. The award, conferred upon one outstanding 500-plus guestroom Hilton establishment, is determined by Hilton’s Satisfaction and Loyalty Tracking (SALT) scores. Guests fill out satisfaction surveys which a third party company then compiles into scores for the hotel. Scores are then compared to other hotels and resorts within the Hilton chain.
The areas of performance rated this year include food quality, hospitality of restaurant staff, variety of restaurant menu choices, breakfast food quality, timeliness of room service and other food and beverage related presentation. Managing Director Michael Sheer and Executive Chef and Director of Food and Beverage Todd Kelly have received numerous honors for their staff’s superior performance and dedication to customer service.
In December, Hilton Cincinnati’s fine dining restaurant, Orchids at the Palm Court, was named one of the top 100 restaurants overall in the USA by OpenTable Diners. On March 1, Cincinnati Magazine rated Orchids the No. 1 Restaurant in Cincinnati for the fifth consecutive year.
Orchids has received many awards for its extraordinary products, atmosphere, and staff, including the American Automobile Association’s (AAA) four-diamond award for excellence for eight consecutive years. Zagat Survey, the original provider of user-generated restaurant ratings, named Orchids Cincinnati’s “Top Restaurant” of 2011, 2012 and 2013. Chef Kelly, once of only six Hilton Signature Chefs in the United States, was named the American Culinary Federation’s 2011-2012 No. 1 Chef in the USA, the highest honor conferred upon one of more than 20,000 chefs in the national organization.
With featured menu items such as roasted monkfish, Elysian Fields lamb loin and Maine lobster salad, Orchids remains a popular fine-dining establishment for Hilton guests and non-guests alike. “We’re very proud of our food and beverage team,” Chef Kelly said in a press release. “This award recognizes the hard work that we do each day to meet and exceed our guest's expectations. At Hilton Cincinnati Netherland Plaza we are dedicated to providing an exceptionally high quality of food and outstanding level of customer service."
Hilton Cincinnati Netherland Plaza, opened in 1931, is known both for its outstanding accommodations and its architectural prowess. Complete with rare Brazilian rosewood walls, German lighting fixtures, expansive Romanesque murals, and an original Rockwood Pottery foundation, this Hilton is a prime example of French art deco architectural style. The hotels boasts 561 newly updated guestrooms as well as more than 40,000 square feet of meeting and event space. Orchids at the Palm restaurant is open from 5:30-10 p.m. nightly. For more information or reservations, visit orchidsatpalmcourt.com.